Summary
Maple City Health Care Center works to foster healthy community in our neighborhoods by providing and promoting affordable, accessible, and integrated quality care. Everyone deserves healthcare, yet people face many barriers to accessing the care they need. Maple City’s Healthcare Navigator empowers, educates, and advocates for people to increase individual and community health. The position includes walking with people through the process of applying for and maintaining Medicaid or Marketplace coverage. Additionally Healthcare Navigators carry out Maple City’s mission of making services available to all of our patients, regardless of their ability to pay.
The Healthcare Navigator is a member of the Access Team that includes Billing and Front Office and New Patient and Social Services. They support the mission and values of Maple City Health Care Center, Inc. by supporting patients and non-patients in accessing affordable health care.
Duties and Responsibilities
- Assists patients and non-patients in accessing insurance information and coverage through Medicaid and the Marketplace
- Maintains certification as an Indiana Navigator and as a Certified Application Counselor as needed (Training provided)
- Helps patients access in-house affordability resources
- Helps patients access Goshen Hospital Financial Assistance Program
- Other duties that support our shared work, as assigned
- This description does not cover or contain a comprehensive listing of all activities
Required Skills and Abilities
- Experience in cross-cultural settings
- Asset-based approach to patient care
- Fluently bilingual: English/Spanish; oral and written
- Demonstrates effective interpersonal skills
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work
Education and Experience
- Bachelor’s degree preferred, especially in social work or related field
- Certification as an Indiana Navigator and Certified Application Counselor as needed (Training provided)
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
Additional Requirements
- Eligibility to work in U.S.
Salary Range